Delivery & Packing
Orders placed before midday on weekdays are usually dispatched the same day; orders placed after this time are usually dispatched the next working day. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. We do not send out orders on weekends or public holidays unless otherwise stated. Should you require goods urgently, please contact us prior to ordering to check stock and delivery options and we'll do our best to help.
All our deliveries require a signature upon receipt and will be tracked through the relevant postal / courier service. Delivery shall be deemed to take place when the products are delivered to your premises or alternative delivery address as specified by yourselves, the purchaser.
Claims from damage to goods in transit or other discrepancies can be made by notifying ourselves within 48 hours of delivery. It is your responsibility to refuse to sign for goods clearly damaged in transit.
If goods are lost in transit between ourselves and you, we will either send new goods or offer a full refund, including delivery charges. Please inform us as soon as you become aware of the non-arrival of delivery.
Hades Fire Protection Limited calculate delivery according to the cumulative weight of your purchases. We offer the following delivery options:
| ------------------------------------ | UK Mainland Standard (3-5 working days) |
UK Mainland Next day by 1pm |
UK Mainland Next Day by 9am |
UK Mainland Saturday by 1pm |
UK Mainland Saturday by 9am |
Scottish Highlands & Islands |
|---|---|---|---|---|---|---|
| Up to 0.1kg | £3.00 | £10.00 | £23.00 | £13.00 | £26.00 | £10.00 |
| 0.101 - 0.25kg | £4.25 | £15.00 | £23.00 | £17.50 | £26.00 | £15.00 |
| 0.251 - 0.5kg | £5.50 | £15.00 | £23.00 | £17.50 | £26.00 | £15.00 |
| 0.501 - 1kg | £8.00 | £15.00 | £25.00 | £17.50 | £30.00 | £15.00 |
| 1.001 - 2kg | £12.00 | £15.00 | £28.00 | £17.50 | £32.00 | £15.00 |
| 2.001 - 20kg | £17.00 | £25.00 | £28.00 | £35.00 | £37.00 | £25.00 |
| 20.001kg + | £20.00 | £45.00 | £45.00 | £53.00 | £45.00 | £45.00 |
Hades Fire Protection Limited will use First Class Royal Mail (Recorded Signed For™) for items under 1.5kg (unless another delivery method is specified) as it offers the best value for money for our customers.
Deliveries Using Royal Mail
Please be aware that Royal Mail First Class delivery states on their website that they aim to deliver first class items by the next working day but experience dictates it can take up to as much as ten working days depending on location and season and, as such, Hades Fire Protection Ltd cannot be held responsible if there is a delay.
Deliveries Using Courier Service
Hades Fire Protection Limited will use a preferred courier service for items over 1.5kg or for purchases under 1.5kg if specified.
In the case that next day or timed deliveries are delayed, we may refund the charges depending on the circumstances. This decision is at the discretion of the management due to the fact that even though these services state next day, Hades Fire Protection Limited does not guarantee this fact - that guarantee is held by the shipping company as the actual delivery of this item is out of our hands once it has left the warehouse.
Please see the Cancellation Policy section for information on the refund of additional delivery services if cancelling an order already dispatched.
Deliveries Using Courier Service
This is for stock items and orders placed before midday for mainland UK only.